For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.

This will help us to be more efficient by making an appointment available to you when you need it the most.

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Book an Appointment

Check Your Condition First

Condition Checker

Many conditions can be dealt with without the need to see your GP.

You can try a local pharmacy for advice about a range of conditions and we also have lots of self help information. Please try this advice before contacting the Practice.

Pharmacy & Self-Care


Help and support available from many National and Local Organisations

Visit our Self Help Zone


Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.

Locate your local pharmacy


Urgent but NOT life-threatening

If the doctor needs to see you in person or you would prefer a face-to-face appointment, we will invite you to come in.

Please help us by telephoning 01473 254718 before coming to the practice.

Book a Routine Appointment

Consultations are by appointment only and can be booked in person or by telephoning during normal surgery hours (if telephoning please bear in mind that it is always busier in the morning). Please make a separate appointment for each person wishing to see the doctor.

In a number of cases, it might be worth considering an appointment with a Practice Nurse rather than a Doctor. Practice Nurses, are qualified to deal with many ailments and you may be seen more quickly. We are also pleased to be able to offer the enhanced services of a nurse prescriber who can deal with issues such as asthma, contraception and basic skin disorders.


Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

GP+ Appointments (Enhanced Access)

Patients cannot refer themselves to this service.

Suffolk GP+ is for people who urgently need a doctor's appointment or are unable to attend their GP during normal surgery hours. Appointments can be made via the practice Reception during normal surgery hours.

This service is staffed by local Suffolk GP's and Nurse Practitioners in Ipswich, Felixstowe, Stowmarket, Leiston and Wickham Market and is an NHS service.

You will be given a booked appointment and will be seen by a local GP or nurse who will have access to your medical records (once consent is given).

Sickness Certificates (Fit Notes)

Travel Vaccinations

Home Visits

If possible please try to telephone reception before 11am if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Life Threatening - Go to A&E

Call 999 or go to A&E now if:

  • you or someone you know needs immediate help
  • you have seriously harmed yourself - for example, by taking a drug overdose

A mental health emergency should be taken as seriously as a medical emergency.

Find your nearest A&E

How to Cancel an Appointment

If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.

If you are cancelling please telephone us on 01473 254718.

Alternatively, you can cancel your appointment using our online services or The NHS App if you are signed up for the service.

Minors and Chaperones

You are very welcome to be accompanied by a trusted friend or relative at your consultation if you wish.

Read our Minors and Chaperone Policy